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Terms & Conditions

1. Introduction

These Terms & Conditions apply to all services provided by Body Balance Massage & Spa (“we”, “us”, “our”) and to anyone who books or receives a treatment (“you”, “your”).

By booking an appointment, using our website, or visiting our clinic, you agree to these terms.

2. Services

We provide massage and spa treatments for relaxation and general wellbeing.

Our services are not a substitute for medical care, diagnosis, or treatment. Always consult your doctor about any medical concerns.

3. Health & Safety

To keep you safe, you agree to:

  • Give complete and accurate information about your health, injuries, pregnancy, medications, and allergies.

  • Tell us before your session if anything has changed in your health.

  • Inform your therapist immediately if you feel pain, discomfort, or unwell during a treatment.

  • We may refuse or stop a treatment if we believe it is not safe or appropriate for you.

4. Bookings & Cancellations

Appointments can be booked by phone, or in person.

Please arrive on time. If you are late, your session may be shortened due to availability and the full fee may still apply.

If you need to cancel or reschedule, please do so at least 24 hours before your appointment.

Late cancellations or missed appointments may be charged up to the full session fee.

5. Payments & Pricing

Prices for treatments are shown on our website or in our clinic and may change from time to time.
Payment is due at the time of service, unless agreed otherwise.
We may offer packages, gift vouchers, or promotions with their own specific terms.

6. Gift Vouchers & Packages

Gift vouchers and packages are valid until the expiry date shown.
They are non‑refundable and cannot usually be exchanged for cash.
Lost or stolen vouchers may not be replaced.

7. Conduct & Right to Refuse Service

We provide a professional, respectful environment and expect the same in return.

We may refuse or stop a treatment, or ask a client to leave, if there is:

  • Inappropriate behaviour or language

  • Harassment, threats, or unsafe conduct

  • Use of alcohol or drugs that affects safety

  • In such cases, any fees paid may be non‑refundable.

8. Liability

We take care to provide safe, high‑quality treatments. However:

  • You receive treatments at your own risk.

  • To the fullest extent permitted by law, we are not responsible for any loss, injury, or damage that arises from our services, except where caused by our negligence.

  • Nothing in these terms limits your rights under consumer protection laws.

9. Website Use

When using our website, you agree not to:

  • Copy, modify, or distribute our content without permission

  • Use the site for any unlawful or harmful purpose

  • Try to damage or interfere with the website or its security

  • We may update the website and its content at any time.

10. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will be posted on this page with an updated “Last updated” date. Your continued use of our services means you accept the new terms.

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Last updated:  10.08.2026

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