top of page

Privacy Policy

1. Introduction

At Body Balance Massage & Spa, your privacy is very important. This policy explains what information we collect, how we use it, and how we keep it safe.

2. Information We Collect

We may collect the following information when you book or use our services:

  • Name

  • Contact details (phone number, email address, address)

  • Appointment history

  • Health information you choose to share that is relevant to your treatment (for example, injuries, areas of pain, pregnancy, medical conditions, allergies)

  • Payment details (processed securely by our payment providers – we do not store full card details)

3. How We Use Your Information

We use your information to:

  • Book and manage your appointments

  • Provide safe and appropriate massage and spa treatments

  • Communicate with you about your bookings, reminders, and updates

  • Send you optional news or offers (only if you have agreed to receive them)

  • Keep internal records for business and legal purposes

4. Sharing Your Information

We respect your privacy.

  • We do not sell, rent, or trade your personal information to other people or companies.

  • We may share information only when required by law, or with trusted service providers (such as booking or payment platforms) who help us run our business. These providers are only allowed to use your information to provide their service to us and must keep it secure.

5. Data Storage and Security

We store your information using secure systems and take reasonable steps to protect it from loss, misuse, or unauthorized access.

We keep your information only for as long as needed to provide our services and meet legal or professional requirements.

6. Your Rights

You have the right to:

  • Ask what personal information we hold about you

  • Ask us to correct any inaccurate information

  • Ask us to delete your information where legally possible

  • Withdraw consent for marketing messages at any time

7. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

 

Last updated: 10.08.2026

bottom of page