Refund Policy
1. Our Commitment
At Body Balance Massage & Spa, we want every client to leave feeling cared for and supported. If you are not satisfied with your treatment, please talk to us so we can understand what happened and try to make it right.
2. When Refunds Are Available
You may request a refund if you feel unsatisfied with your treatment:
-
On the same day of your appointment, or
-
Within 7 days after your treatment date.
Refunds are considered case by case and are based on open and honest communication between you and your therapist.
3. Types of Refunds
If a refund is approved, it may be provided as:
-
A voucher/credit to use toward a future treatment, or
-
A monetary refund (partial or full), where appropriate.
Refunds are not always given in cash. The form of refund (voucher or money) will be decided together, depending on the situation.
4. What Is Not Covered
Refunds may not be offered when:
-
You do not follow aftercare advice and this affects your results.
-
You arrive late and your session time is reduced.
-
You simply change your mind after the treatment without any specific concern being raised.
5. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
Last updated: 10.08.2026